Quite a few users had this problem at launch, and the team said it was preparing a fix for everyone. Until then, work through the checks below.
1. Are you on the new versions?
- Update SNPad Mobile from the App Store or Google Play.
- Open the SNPad app on your TV by hand so it picks up the update.
2. Is the provider set correctly?
The SNPad home screen on the TV should say ADCAM ADVERT as the provider. If it doesn't, follow the setup guide.
If there's a message about an LG connection request, close and reopen SNPad, then accept the request.
3. Did you close the app and wait?
After ticking the 3 permissions and accepting, close the app on the TV. Within 2-3 minutes the TV should show as online on your phone.
4. Run the test on your phone
In SNPad Mobile, go to Wallet → Connected devices and press Test SNPad on TV.
- If the app opens on the TV, it shows a support code that matches your phone, then closes itself after 10 seconds.
- If it doesn't open, note what your phone shows.
5. Are you on an active channel?
At launch 4 main channels work, including Pro TV and Antena 1. For now only ads are detected, not the channel's own promos, so it won't open at every break.
Still not working?
Copy the support code from the test and post in the official SNPad community. The team says it uses that code to identify your TV. Never send anyone your private key or recovery words, as support doesn't need them.
Got a Samsung? The new version is still waiting for approval, so it won't work yet.